1.To be eligible to purchase Items on this Website you must:
a) be the holder of a valid debit/credit card.
b) warrant that the personal information which you are required to provide when you register as a customer is true, accurate and current in all respects.
If your personal information changes then please notify us immediately by contacting Customer Care on the following email email@example.com.
You agree not to impersonate any other person or entity or to use a false name or a name that you are not authorised to use.
By using this site, you agree to comply with, and be bound by, these Terms.
2. Making a purchase
When you order an item from NORDIK-LIGHT.COM you are offering to buy it for the price stated, subject to these Terms.
Once you have placed your order, we will send you an email acknowledging the exact details of your order, providing you with a payment reference and the value of your order that will be debited from your credit/debit card. This is not an order confirmation or order acceptance from NORDIK-LIGHT.COM.
Unless we have notified you that we do not accept your order or you have cancelled your order in accordance with the Returns policy set out in section 3b below, our acceptance of your order and the completion of the contract between you and us will take place when you receive an email from us notifying you that we have dispatched the items ordered by you.
Our acceptance of your order will be deemed complete and received by you at the time and date of sending of the email, which time and date is specified on the email. The deemed time and date of receipt by you shall apply regardless of whether, for reasons outside our control, you have not received that email.
If you require any information regarding your order(s) please contact us at firstname.lastname@example.org
We may not accept your order if (i) an item you have ordered is out of stock, (ii) if your card is due to expire within 28 days of your purchase date (iii) we are unable to obtain authorisation for your payment or (iv) if we identify a product or pricing error. We reserve the right to reject any offer to purchase by you at any time and at our sole discretion.
If we are unable to fulfil your order following our order acknowledgement, we will contact you by email advising you of this. See the Returns policy set out in section 3b below.
We will try to keep our Website as up to date as reasonably possible, but cannot guarantee that any item will always be available. If we can’t supply any item, we will release the funds being held in your account for the purchase.
3.Price and Delivery
Currency: Your card will be charged in the currency you choose. Please note, the purchase currencies you can choose from may be restricted by your shipping destination. You may change the currency displayed at any time. Shipment prices for the specified destination will be shown in your selected currency.
The price displayed to you at the checkout is the price you pay. This will not vary later whatever currency fluctuations occur. Refunds will also be set at the price you paid not the price in the currency concerned at the date of refund.
Please note that it is your responsibility to pay any duty/tax applicable charges on delivery, in accordance to the laws and regulations in the destination country of the order
We deliver to most countries in the world, if we do not deliver to your country you will be prevented from selecting that country at the point of ordering.
We aim to deliver your chosen items to the place and person of your choice, in perfect condition and in the shortest possible time. Our delivery charges are dependent on your shipping destination, and your choice of shipment method. Estimated delivery times are to be used as a guide only. NORDIK-LIGHT.COM cannot take responsibility for delays owing to customs clearance or payment issues. All purchases are insured by us while in transit until it is delivered to you. If you wish to track your parcel, please refer to the email you were sent containing your tracking number or alternatively email us at email@example.com and we will track your shipment for you.
Please order from NORDIK-LIGHT.COM with enough lead-time to prevent any loss or disappointment resulting from the delivery time as NORDIK-LIGHT.COM cannot be responsible for this.
If your order is not able to be delivered within the timeframe specified at point of ordering, we will notify you and try to rectify the situation as quickly as is practically possible.
All new orders are deemed separate and each is treated individually.
3b. Returns and Cancellation
Customer satisfaction is always our top priority, and as such we handle each query on an individual basis to the best of our ability.
Please read our return policy carefully to ensure you can proceed with your request as quickly as possible.
All returns should be sent back to us in their original packaging provided, and the unbroken seal(s) attached. Please ensure when returning the parcel that the original NORDIK-LIGHT.COM packaging and the NORDIK-LIGHT.COM product(s) are protected in the same manner as the original shipment you received.
You have 7 days from receipt of order to request your returns number, which will be emailed to you. You will receive your returns number by email. Unsuitable items must then be returned within 7 days of receiving your returns number. Return outside the 14-day window may be accepted at our discretion. The item(s) should be returned unworn and in perfect condition, with all NORDIK-LIGHT.COM and designer garment tags still attached. Returns that are damaged, soiled or returned without their original labels may not be accepted and may be sent back to the customer, at the customer’s expense
Before your parcel leaves our warehouse, it is fully checked and controlled by our packing team. If you receive an item which is damaged, please contact us immediately. Where provided, any designer packaging such as authenticity cards, dust bags and leather tags should be included in your return.
If your item is faulty (i.e. received damaged or with a manufacturing fault), we can offer alternatives such as repair or exchanges. For more information, please contact our Customer Care team by email on firstname.lastname@example.org
The value of all successfully returned items will be credited to the account used at time of purchase, excluding any duties or taxes incurred. For more information about our returns process, please see our Returns Policy or contact our Customer Care team by email on email@example.com.
Our returns policy does not affect your statutory rights in any way.
Statutory Cancellation Rights
You have the right to cancel your order under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, if you are in the EU.
You may cancel your order within 14 days after the day on which you receive your Items.
If, for any reason, you wish to cancel your order before your items have been dispatched, you need to let us know. To do so, you will need to confirm in writing to firstname.lastname@example.org. If you cancel your order, we will reimburse all payments received from you, including the cost of delivery within 14 days (except for any supplementary costs arising if you choose a type of delivery other than the least expensive type of standard delivery offered by us).
If you wish to cancel after the item(s) have been dispatched, then you need to let us know within 7 days after the day on which you receive your Items. You can notify us by email as identified above. Once we have received notification from you of your wish to cancel your order, you will then have a further 7 days to return your Items to us(with the seal unbroken). You will have to bear the direct cost of returning the Items.
We may make a deduction from the reimbursement for loss in value of the Items, if the loss is the result of unnecessary handling by you.
NORDIK-LIGHT.COM allows orders to be processed online, using a valid credit or debit card.
Your credit card company may undertake an additional security check to confirm it is you making the order. All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses, or subsequently refuses to, or does not, for any reason, authorise payment to us, we will not be liable for any delay or non-delivery.
5. Passing of property and risk
We will retain the legal ownership of the Items until full payment has been made by you and such payment has been received by us. Legal ownership of the Items will immediately revert to us if we refund any such payment to you. Risk in the Items will pass to you on delivery to you.
6. Contacting Us
If you would like some help when ordering, have a query about your order or to provide us with feedback on our service, please call email email@example.com